Privacy Policy for Arcopod Modular Housing Solutions

Effective Date: 2025
Website: www.arcopod.com.au

Arcopod respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website and services.

1. Information We Collect

We may collect the following personal information when you interact with us:

  • Name
  • Email address
  • Phone number
  • Suburb/location
  • Any other information you voluntarily submit via our contact forms

We also collect certain technical information automatically when you use our website, such as:

  • IP address
  • Browser type and version
  • Pages visited and time spent on our site
  • Cookies and tracking data (see Section 6 below)

2. How We Use Your Information

We may use your personal information for purposes including:

  • Responding to your enquiries and providing customer support
  • Processing requests for brochures, consultations, or call-backs
  • Improving our website, services, and customer experience
  • Running digital advertising campaigns (e.g., Google Ads)
  • Sending marketing communications (where you have opted in)
  • Complying with legal obligations

3. How We Disclose Your Information

We will not sell or rent your personal information. We may share your information with:

  • Trusted service providers (e.g., website hosting, marketing platforms, analytics tools)
  • Professional advisers, where required
  • Government authorities, where required by law

Some service providers may be located overseas (e.g., United States for Google services). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

4. Security of Your Information

We take reasonable measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the Internet is 100% secure.

5. Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you. We will provide access unless an exception applies under the Privacy Act 1988 (Cth).

If you believe any information we hold about you is inaccurate, incomplete, or out of date, you may request that we correct it. If we refuse your request, we will provide written reasons for the refusal and information on how you can make a complaint.

While Australian privacy law does not require us to delete or transfer your information on request, if you would like us to stop using your information for marketing or communications, you can contact us at any time and we will respect your preference.

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website performance
  • Understand how visitors use our site
  • Deliver relevant advertising via platforms such as Google Ads

You can disable cookies through your browser settings. To opt out of personalised Google advertising, visit Google Ads Settings.

7. Marketing Communications

If you have opted in to receive marketing from us, we may send you updates about our products and services. You can opt out of these communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to access or correct your personal information, please contact us at:

Arcopod
Email: office@arcopod.com.au
Phone: (07) 2102 6071
Address: 1/5 Thomas Hanlon Court, Yatala, QLD, 4207

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.